Cancellation & Refund Policy
Last updated: 2026-09-22
Vartaly is a WhatsApp business messaging platform operated by MMF Infotech Technologies Pvt. Ltd. ("we", "us", "our"). This policy explains how subscription cancellations and refunds work.
Free trial first
Every new workspace starts with a free trial — you can evaluate Vartaly fully, including the bot, inbox, and dashboard, before paying anything. No card is required to start a trial.
Subscriptions & billing
Paid plans are billed monthly in advance through Razorpay. Your plan renews automatically each month on your billing date until you cancel.
Cancelling your subscription
You can cancel at any time from Settings → Billing in your dashboard, or by writing to us at the contact below. Cancellation stops all future charges. Your plan stays active until the end of the billing period you have already paid for, and your data (chats, contacts, bookings, settings) is preserved as described in our Privacy Policy.
Refunds
First month, first plan: if Vartaly is not working out within 7 days of your first paid charge, write to us and we will refund that charge in full.
Duplicate or erroneous charges: refunded in full — always. Contact us with the payment ID from your Razorpay receipt.
Mid-cycle cancellations: we do not offer pro-rata refunds for the unused part of a billing month; your access simply continues until the period ends.
Approved refunds are processed to your original payment method within 5–7 business days of approval. Depending on your bank, it may take additional time to reflect in your statement.
Contact
For cancellations, refunds, or billing questions, email abhi@mmfinfotech.in or message us on WhatsApp from the contact page. Include your workspace name and, for refunds, the payment ID.