Question 1

Do my customers need to install anything?

Accepted Answer

No. They chat with your business on normal WhatsApp — the app they already use every day. All the automation runs on our side.

Question 2

Do I need a website?

Accepted Answer

No. For Instagram sellers and local businesses, WhatsApp becomes the entire store — catalog, orders, and UPI payment all happen inside the chat.

Question 3

Whose WhatsApp number is used?

Accepted Answer

Your own. Your business name, your number, your brand — customers never see Vartaly. You keep full ownership of your WhatsApp Business Account.

Question 4

What does WhatsApp itself charge?

Accepted Answer

Meta bills your business directly for template messages (roughly ₹0.15–0.90 per message in India depending on type; replies within 24 hours are free). This is separate from your Vartaly plan and fully transparent.

Question 5

Is this allowed by WhatsApp?

Accepted Answer

Yes — Vartaly is built on the official WhatsApp Business Platform (Cloud API) and operated by MMF Infotech Technologies Pvt. Ltd., a Meta-verified business and verified WhatsApp Tech Provider. No unofficial hacks, no ban risk from grey-market tools.

Question 6

Can I keep using WhatsApp on my phone?

Accepted Answer

Yes. If your number runs the WhatsApp Business app, you can connect it to Vartaly and keep using the app exactly as before — your existing chats and contacts even import automatically. Prefer a fresh dedicated number? That works too.

Question 7

How long does setup take?

Accepted Answer

Connecting your number takes about 10 minutes with Meta’s official signup — right from your dashboard. Your bot is ready the same day; if you’d rather we do the whole thing for you, our team handles it with you.

Message a bot like your customers would