1 · Your everyday Facebook account
The signup starts with a Facebook login — Meta owns WhatsApp, and this is mandatory everywhere. Use the personal account you actually use: the one with your real name, some age, and real activity. A Facebook account created last week (or bought) is the #1 cause of instant restrictions.
You don’t need to be “good at Facebook” — you log in once, and customers never see any of it. If someone else runs your business’s Facebook (a family member, an agency), do the signup together — the account just needs admin access to the business portfolio.
2 · A phone number for WhatsApp
- Number already on the WhatsApp Business app? Perfect — connect it with the app still working (your chats import too). Just update the app first.
- New or dedicated number? It must be able to receive an SMS or call for the OTP. If it ever had WhatsApp, delete that account first (app → Settings → Account → Delete account).
- Landline? Officially allowed via “verify by call” — but only if the call rings straight through. IVR menus (“press 1 for…”) and PBX extensions fail verification, so when in doubt, use a mobile number.
3 · Your business details, exactly
Legal/trading name, full address, business email, and category. You’ll type these into the business portfolio — fill every field. Half-empty portfolios look like spam accounts to Meta’s automated systems and get restricted before you finish.
4 · A display name that matches your business
This is the name customers see on WhatsApp. It should clearly match your business or brand — “Sharma Fitness Studio,” not “Best Gym Deals 🔥.” No ALL CAPS, no extra punctuation, no “WhatsApp” in the name.
5 · A live web presence
A website that shows your business name is ideal. No website? Your Instagram page or Google Business profile link works. What matters is that a Meta reviewer can look at the link and see a real, active business.
No GST or company documents to start — unverified businesses can message up to 250 new customers a day, which is plenty for months; document verification is an optional upgrade later. No blue tick required. No Facebook page required to begin — a portfolio is created during signup. And your personal Facebook profile is never shown to customers.
Ready? Two ways forward
Do it yourself: follow the screen-by-screen connection guide — about 10–15 minutes. Or let us drive: our team connects your number with you on a call, free. If anything gets stuck (like the famous “account restricted” message), we’ve seen it all before.
Build your bot free first — see it working on a demo before you connect anything. Then connect yourself, or hand it to us.